We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@whisko.co.
If your return is accepted, we'll provide you with our return address and instructions. You are responsible for paying return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@whisko.co.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and hazardous materials, flammable liquids, or gases. We also do not accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.
Whisko's 30-Day Odor-Free Guarantee
We're so confident in the quality of our product that we offer an odor-free guarantee. If your home still smells like litter within 30 days, simply return the item for a full refund — no questions asked. To start a return, email us at hello@whisko.co.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at hello@whisko.co.